user experience | Service Design
wuffpak is an app-based service connecting dog-lovers to shelters for flexible dog-walking opportunities.
There are a lot of people interested in helping animals, but volunteering at animal shelters has a high barrier to entry due to confusing websites, inconsistent volunteering policies and requirements, and long waiting periods.
A big part of the wait time is staffing. Volunteer orientation and training requires resources and investment for shelters.
The Research process included conducting a competitive analysis, talking to shelters, volunteering, and analogous experiences.